Uber charges man $18k for 21-minute trip

Uber charges man $18k for 21-minute trip

Fortunately he wasn't using Uber in lieu of an ambulance, as he was simply visiting a friend. When there are more riders requesting rides than drivers in the area, Uber raises its prices.

This is exactly what happened to an Uber customer in Toronto last week who was stunned to learn that his 5.6 kilometre ride had cost him as much as the price of his new auto.

While he didn't say Uber's name outright, Lyft has used its treatment of drivers and passengers as a key differentiator from its competitor, which has had stories of a culture of sexual harassment - and most recently, a major security breach - come to light. When he looked again, the charge was still pending.

However, the man's friend, Emily Kannard, called the company out on Twitter. That's when Uber reversed their position and agreed it was an error.

"There was an error and we have provided a full refund". Unfortunately that's what happened to Uber rider Hisham Salama who claims to have been quoted $18,518.50 for a five-mile ride, which he expected would have cost him around $20.

It wasn't until Salama posted a photo of his digital receipt on Twitter that Uber apologized, refunded the fare and offered him a $150 credit. "We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred", an Uber spokeswoman told Slate. That should get about a hundred feet, no?

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