KFC returns to United Kingdom supplier after chicken fiasco

KFC returns to United Kingdom supplier after chicken fiasco

KFC announced Thursday that Bidvest Logistics would supply 350, or more than one-third of its United Kingdom restaurants, but added that new partners DHL and QSL would be kept on board.

Last month, the chain experienced widespread distribution problems after it made a decision to switch its logistics contract from Bidvest to DHL.

KFC overhauled its United Kingdom chicken supply chain in November by replacing Bidvest with DHL, a unit of Germany's Deutsche Post AG that's better known for delivering express parcels.

KFC has restored ties with its former chicken distributor Bidvest in the wake of a disastrous switch of its logistics contract to DHL, which resulted in the temporary closure of hundreds of restaurants as stock ran out. "As the UK's leading foodservice logistics specialist, we understand the complexities of delivering fresh chicken".

USA fast-food chain KFC has re-employed its former delivery supplier in Britain after an embarrassing shortage of chicken forced the closure of hundreds of restaurants.

The new arrangements hit a snag in February when DHL took over the work in partnership with another supply firm, QSL, resulting in hundreds of KFC's 900-plus United Kingdom restaurants being shut for several days. "KFC are a valued customer and we will provide them with a seamless return to our network". The company said that as of this week, "97 percent" of the chain's 900 United Kingdom outlets are open now. The company said it had taken the decision to re-engage Bidvest as it tried to get "back to business as usual".

The fast-food chain said that it was reverting to Bidvest Logistics after having switched to DHL and its partner QSL for around 350 restaurants.

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